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faq page
What payment methods do you accept?
EuroBikesOutlet accepts these payment types
- Visa
- MasterCard
- Mastero
- Paypal
- American Express
- Discover
- Diners Club
- Bank transfer
- Crypto
Can I pay with bank transfer?
Yes, we support bank transfer payment.
Can I pay with bank transfer?
Yes, we support bank transfer payment.
can I pay cash on delivery?
No, we do not offer cash on delivery currently.
How to track my orders?
An notification E-mail will sent to your mail box once your package is dispatched. The tracking link will be also attached.
What if I make an order, but it hasn’t shipped after 3 days?
We normally prepare and dispatch your orders within 3-5 working days. But there are two situations that may cause the shipping time to vary:
- The product is on pre-sale. You can find the ship-out date on our description page.
- In case of holidays, we will make a notice on our site banner and state our post-holiday delivery time.
- In other situations, we will notify you in advance of the reason for the shipping delay.
How long does the shipping take?
Generally, it will take 7-15 business days for your orders to reach you. (except pre-sale products)
Shipping time will vary depending on your location. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
Do you support returns?
Yes, EuroBikesOutlet supports returns on orders signed within 14 days.
The specific return policy is determined according to the actual order status.
How do I initiate a return?
Please contact EuroBikesOutlet by email or online chat to get a return authorization BEFORE you send back the items
Authorized returns MUST be shipped within 10 days from the return approval date to our shipping address.
Unauthorized returns will be refused. The customer is responsible for all freight charges on refused or re-consigned shipments.
Email: contact@eurobikesoutlet.com
How to use coupon code?
On mobile, click “Check Out” button on cart page and enter check out. Click “Show order summary” . Copy and paste the discount code and click “Apply”
How do I get in touch with support?
You can contact us via our email on our contact page or via live chat.
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