Questions générales
Questions answered generally how we work.
Questions sur les produits
Questions posées sur un produit ou une marque spécifique.
Questions relatives au paiement
Questions regarding payment methods and options.

Questions générales

• Quel est le meilleur vélo pour moi ?

Tout dépend de votre style de conduite, de l'endroit où vous vous trouvez, et si vous voulez prendre la route, déchiqueter les pistes, faire la course dans le vélodrome, ou commencer un trajet en deux-roues. Les vélos Felt peuvent vous emmener n'importe où, alors commencez votre voyage ici.

• Quelle est la meilleure taille de vélo pour moi ?

Parce que chaque cycliste a une morphologie et un style de conduite uniques, nous recommandons vivement de consulter un essayeur de vélo professionnel pour déterminer votre taille de cadre idéale et optimiser l'ajustement de votre vélo et votre position de conduite. Des éléments tels que la taille et le poids du cycliste, les différences de longueur entre le haut et le bas du corps, la longueur des membres, l'âge et la flexibilité entrent tous en jeu dans l'optimisation de l'ajustement de votre vélo, et il vaut donc la peine de consulter un professionnel qualifié et expérimenté. Nous fournissons ici un tableau général de recommandations de tailles pour vous mettre sur la bonne voie.

• Can I purchase a bike directly from your website?

Yes, you can! Click here to start browsing our complete range of models. Note that all bike purchases completed on the website are fulfilled by us to your doorstep. If you’d like to view a selection of Jobo bikes in person, contact us on email to get a catalog view of our bikes. We also have an online store that offers soft goods and some small parts.

• Comment enregistrer mon vélo ?

It’s easy— contact us if you want to register your website. So we could provide you the documents and information you need to register your vélo électrique.

• Vendez-vous de la peinture de retouche ?

Euro bikes outlet does not sell touch-up paint. If you’re looking to beautify a small scratch or scuff in your bike’s paint, we recommend visiting a local hobby shop as they usually have a wide variety of colors available.

• What is the overall height of the bike when it is folded up?

I’m trying to figure out if our SUV’s back will accommodate our bikes. All our bikes fold into halves for easy transportation and storage.

Folded, they measure 39 inches long by 50 inches high by 34 inches wide (or 99 centimeters long by 127 centimeters high by 86 centimeters wide).

• What kind of warranty does Euro bikes outlet offer?

You can learn about our warranty by contacting us on the chat page.

Questions sur les produits

• What if the products I received are damaged/defective?

If you receive a damaged/defective product, please fill in our customer support form to contact us or simply send an email to su*****@eu*************.com. Please attach any relevant videos or photos showing your issue so the specialists can best assist you.

• I am very interested in your bike but want to make sure it will fit me.

Maximum payload weight limit: 280lbs

Dimensions: 77” L x 47” H x 27” W 195cm L X 120cm H X 69cm W
Recommend rider heights: 5’5″ – 6’4″

• Will the production bikes be exactly like the ones pictured?

We reserve the rights to make modifications in the interest of delivering a better product to you. Since our first launch we have made tweaks and refinement to our eBike. We are continuously making improvement to the bike as we move towards production, so the bike you received might be slightly different but only better.

• Do I need a license to ride an ebike on road?

No. All the models of JOBO ebikes comply with the specifications of the EU law and you do not need a license to ride it.

• Will I receive the bike fully assembled?

The JOBO ebike will arrive at your doorstep, 50% assembled. Unpacking and assembling will take about 10-20 minutes. Simply mount the front wheel, handlebar, seat post, and pedals. Then, perform a thorough check to ensure everything is tight. Fenders and the rear rack will be preinstalled before packaging. You’ll find clear instructions and the necessary tools in the accessory box. The assembled process should take no longer than 25 minutes.

Questions relatives au paiement

• What kind of payment method do you accept?

We accept PayPal and credit card payments. During checkout, you can choose your preferred payment method. However, our system may sometimes deny your payment as a security measure against potential credit card fraud. 

• Why My Card Was Declined?

The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, let them know it is you making this payment. Once they’ve confirmed this transaction, your next attempt should be successful. If all else fails, you can switch to your other credit/debit card. Besides, If you have a Paypal account, try to pay by PayPal Or contact for a better payment option.